We at Great Southern Homes would like to be the first to congratulate you and welcome you to your new home. We are honored that you and your family have given us the privilege of serving you.
Not only are we proud of the quality of our homes, we are also proud that we back our homes with the finest warranty service programs available.
All new homes go through an adjustment or “curing” process during the first few months of occupancy as they adjust to the environment. During this period, there is a need for a team effort of your own simple program of home maintenance and Great Southern Homes’ warranty service program to ensure satisfaction with your new home. Please read all materials you have been given to fully understand all aspects of the warranty provided on your home. Remember – it’s a team effort.
All non-emergency requests MUST be submitted in writing to our Warranty Department.
Requests can be sent via email, fax or postal service.
Email: Warranty@gshomes.gs
Fax to: (803)454-1846
Mail to: Great Southern Homes
Attention: Warranty Department
425 Summit Terrace Ct.
Building Two
Columbia, South Carolina 29229
All Emergency issues regarding Plumbing, Electrical, or HVAC please contact the subcontractor directly. You will find their contact information on your Builder Decal.
Emergency issues are: total loss of water, loss of heat, loss of electricity, or a situation that jeopardizes occupants of the home. Unfortunately, loss of air conditioning is not considered an emergency.
 GSH Homeowner Warranty Manual
Structure Warranty Booklet *For homes closed 4/01/07 and after.
Bonded Builder Warranty Booklet *For homes that closed prior to 04/01/2007.
InvestorManual
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